ves789 Terms and Conditions

These terms and conditions ("Terms") govern the use of the ves789 platform and all its associated services. When you create an account on ves789, log in, or use any service, you will be considered to have automatically and fully accepted these Terms.

ves789 operates an online gaming and betting platform for users in Bangladesh. Before using this platform, you must ensure that you are complying with all applicable local laws and regulations.

These Terms apply to all games, bonuses, promotions, payment services, and customer support channels. Various types of games are available on this platform — slots, live casino, cricket betting, fishing games — and these Terms apply equally to all such categories.

2.1 Age Requirement and Eligibility

To open an account on ves789 and use any service, the user must be at least 21 (twenty-one) years of age. We may request valid documentation to verify identity at the time of approval or during any review. Accounts belonging to users under 21 will be closed immediately and deposited funds will be returned.

2.2 Single Account Policy

Each user may operate only one account. Operating multiple accounts by the same person, the same household, or from the same device or IP address is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any winnings obtained from bonuses will be voided.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be completely truthful, accurate, and up to date. Providing false information, identity fraud, or using another person's identity is strictly prohibited and will result in permanent account closure.

• Full name (as per national identity card)
• Active mobile number (Bangladeshi)
• Valid email address
• Date of birth

It is your responsibility to keep your account login credentials (username and password) completely confidential. Login credentials must not be shared with any third party. You will be solely responsible for all activities conducted from your account.

ves789 will never ask for your password or payment details via email or message. If you receive such a message, it is likely fraudulent — please contact us.

4.1 Deposits

The minimum deposit amount at ves789 is ৳100 (one hundred taka). The approved payment methods for deposits are: bKash, Nagad, and Rocket. ves789 will not be responsible for funds sent through any other method.

4.2 Withdrawals

The minimum withdrawal amount from ves789 is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the deposit, unless otherwise permitted.

• Identity verification of the user may be required before a withdrawal.
• Withdrawals may be temporarily held if pending bonus wagering requirements have not been met.
• Withdrawals may be held for review in cases of suspicious activity.

4.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). A conversion rate may apply for transactions in other currencies.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000. The wagering requirement for this bonus is 20 times (20x).

5.2 Wagering Requirements

Bonus funds cannot be withdrawn directly. The bonus amount must be wagered a specified number of times (wagering requirement). No withdrawal from the bonus can be made until the wagering requirement is fulfilled.

5.3 General Bonus Terms

• Each promotion and bonus has its own applicable terms — these will be stated in detail on the promotions page.
• A bonus is applicable only once unless specifically stated otherwise.
• If an account is closed before bonus terms are fulfilled, the bonus will be forfeited.
• If a user attempts to claim a bonus through fraudulent means, the account will be closed.
• ves789 reserves the right to modify, suspend, or cancel any promotion.

5.4 VIP Program

ves789 has four VIP levels: Bronze, Silver, Gold, and Platinum. A weekly cashback benefit is available at each level. Levels are determined based on regular gaming activity and engagement with the platform. VIP benefits are subject to change at the discretion of ves789.

ves789 is committed to ensuring a fair and transparent gaming environment. All games displayed on the platform are operated using the respective game providers' own algorithms and encryption technology. We display content only from reputable providers.

• Game outcomes are determined by a Random Number Generator (RNG).
• If a game remains incomplete due to a technical issue, the bet may be voided.
• ves789 reserves the right to void any winnings obtained due to a technical error.
• Betting limits may vary for each game and market.

The rules applicable to all sports betting, including cricket betting, are detailed on the relevant section pages. If an event is cancelled or abandoned, bets will be voided and deposits will be returned.

The following activities are strictly prohibited on the ves789 platform:

• Any form of cheating, fraud, or obtaining game or bonus benefits through deceptive methods.
• Playing games using automated bots, software scripts, or third-party tools.
• Using the platform for terrorist activities, money laundering, or any other illegal purpose.
• Claiming bonus benefits through multiple accounts (bonus abuse).
• Harassing or threatening any ves789 employee, representative, or other user.
• Attempting to breach the platform's security systems or identify vulnerabilities.
• Operating an account or placing bets on behalf of another user.

ves789 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of these Terms.
• Fraudulent, illegal, or suspicious activity.
• Providing false or incorrect information.
• Filing a chargeback or payment dispute.
• Violation of anti-money laundering policy.

8.1 Voluntary Account Closure

A user may request to close their account at any time by contacting our 24/7 live chat. Any pending withdrawal requests will be processed before the account is closed; however, bonuses will be forfeited if pending wagering requirements have not been met.

ves789 is not liable for:

• A game remaining incomplete due to internet disconnection or technical failure.
• Delays or issues related to third-party services (such as bKash, Nagad, Rocket).
• Losses caused by the user's own negligence or failure to comply with the terms.
• Service interruptions due to natural disasters or unforeseen circumstances.
• Unauthorised third-party access to an account where the cause is the user's own carelessness.

ves789's maximum liability in any specific incident will not exceed the amount of the transaction involved in that incident.

ves789 is committed to protecting users' personal information. We use SSL encryption and modern security technology. Your information will never be sold to or unnecessarily shared with third parties.

For detailed information on data collection, storage, and use, please read our Privacy Policy.

ves789 is firmly committed to responsible gaming. We believe gaming is a recreational activity and should never be a cause of financial stress or mental distress.

• This platform is for users aged 21 and above only.
• Users can use deposit limits, session limits, and self-exclusion features.
• If problematic gambling behaviour is identified, we may take steps to protect the user.

For detailed information and support on responsible gaming, visit our Responsible Gaming page.

ves789 reserves the right to revise, modify, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users via email or through a notification on the platform.

Continuing to use the platform after any changes will be considered acceptance of the new terms. We therefore recommend visiting this page regularly.

If you have any questions or complaints about these terms, please contact us. Our support team provides assistance in Bengali 24/7.

After a complaint is submitted, we will investigate and endeavour to provide a resolution as quickly as possible. Additional time may be required for complex matters.